CUSTOMER CARE

RETURN & REFUND POLICY

At Untamed Muscle, we want you to feel confident in every purchase. If your order isn’t quite right, eligible items may be returned in accordance with the policy below.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, merchandise must be:

  • Unworn, unwashed, and unused
  • In its original condition
  • Free from stains, deodorant, makeup, odors, pet hair, or other signs of wear
  • Returned with all original tags attached
  • Returned in the original packaging when applicable

Items that do not meet these requirements may not be accepted.

No Exchanges

Untamed Muscle does not offer exchanges.

If you need a different size, color, or item, please return the eligible item for a refund and place a new order for the item you would like.

This helps us process returns faster and prevents inventory from being held while a return is in transit.

Final Sale Items

The following items are final sale and cannot be returned:

  • Gift cards
  • Items marked "Final Sale"
  • Items purchased during promotions specifically identified as final sale
  • Undergarments or other hygiene-sensitive items, where applicable

Refunds

Once your return is received and inspected, we will notify you of its status.

Approved refunds will be issued to the original method of payment. Original shipping charges are non-refundable unless the return is the result of an error by Untamed Muscle.

Please allow 5–10 business days after your refund is processed for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Untamed Muscle is not responsible for return packages that are lost or damaged in transit. We recommend using a trackable shipping method and keeping your tracking information until your refund has been completed.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us promptly after delivery and include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and, when applicable, the packaging

Once reviewed, our customer service team will provide instructions for resolving the issue.

Return Abuse

Untamed Muscle reserves the right to refuse returns that show signs of wear, washing, alteration, misuse, or repeated return activity that appears inconsistent with normal purchasing behavior.

Questions

For questions regarding a return or refund, please contact Untamed Muscle Customer Support and include your order number so we can assist you as quickly as possible.